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Partial Credit Handling

You can issue a (partial) credit if you want to cancel one or more individual invoice line items of an invoice. This way, you reduce the original invoice amount, canceling (part of) your customer's debt.

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Canceling an invoice line item, issuing a partial credit

The following table illustrates JustOn's behavior when handling partial credits in different use cases.

Grand Total Original Balance Original Balance Credit Clearing Original Clearing Credit Status Original Status Credit Notes
-10 -10 -5 0 0 Open Open Open Both will be paid to the customer.
-10 -10 5 5 -5 Open Open Paid The payout amount at the original is reduced to -5. The cancellation is automatically paid.
10 10 -5 -5 5 Open Open Settled The balance at the original is reduced to 5. The cancellation is automatically settled.
10 10 5 0 0 Open Open Open Both must be paid by the customer.
-10 -2 -5 0 0 Open Open Open Both will be paid to the customer
-10 -2 5 2 -2 Open Settled Open The original is automatically settled. The cancellation has an open amount of 3, which must be paid by the customer.
10 2 -5 -2 2 Open Paid Open The original is automatically paid. The cancellation has an open amout of -3, which can be paid to the customer.
10 2 5 0 0 Open Open Open Both must be paid by the customer.
-10 0 -5 0 0 Paid/Settled Paid/Settled Open The original remains unchanged. The cancellation must be paid to the customer.
10 0 5 0 0 Paid/Settled Paid/Settled Open The original remains unchanged. The cancellation must be paid by the customer.
-10 -10 10 10 -10 Open Settled Paid Complete cancellation process
10 10 -10 -10 10 Open Paid Settled Complete cancellation process
-10 -2 10 10 -10 Open Settled Paid Complete cancellation process. Payments must be unlinked/deleted.
10 2 -10 -10 10 Open Paid Settled Complete cancellation process. Payments must be unlinked/deleted.

Related information:

Creating Credits
How to correct an invoice?