Payment Refund
Refund or chargeback?
Some use cases require merchants or service providers to return money to their customers. Depending on who initiates the return and why, this operation is either a refund or a chargeback.
- Refund: Suppliers refund a received payment – partially or completely – usually as the result of an invoice correction involving cancellations or credits.
- Chargeback: In the course of a dispute, for example, a customer may reject a debit from their bank account that is based on a direct debit, which produces a chargeback on the supplier's bank account.
Using the payment page shipped with the (legacy) JustOn Self-Service Extension, businesses provided their customers the option to directly pay their invoices. To this end, the JustOn Self-Service Extension integrated with payment service providers.
Depending on your payment service provider integration, you can use JustOn's balance management functionality to directly refund a payment made via the payment page of the (legacy) JustOn Self-Service Extension.
Refunding a payment balance directly returns the specified amount to the customer. In JustOn, this operation creates a balance record of the type Refund for the account.
Credit and Refund Workflows
The following sections illustrate likely business use cases that combine credit creation with payment refunds. The examples outline the involved steps and show their key results.
Refunding a payment without creating a credit
(1) Finalize invoice
(2) Register payment
(3) Refund payment
Refunding a registered payment
For additional examples of complete or partial refunds, see Refund Handling Examples.
Refunding a payment with a credit issued before payment receipt
(1) Finalize invoice
(2) Create (partial) credit
(3) Register payment
(4) Refund payment
Refunding a registered payment for a partially cleared (reduced) invoice amount
Refunding a payment with a credit issued after payment receipt
(1) Finalize invoice
(2) Register payment
(3) Create (partial) credit
(4) Refund credited amount
(5) Finalize credit
Refunding a registered payment after creating a (partial) credit
Refunding a payment with a credit issued after refund
(1) Finalize invoice
(2) Register payment
(3) (Partially) refund payment
(4) Create (partial) credit
(5) Finalize credit
Refunding a registered payment before creating a (partial) credit
Refund Handling Examples
The following section summarizes some examples for the successful refund handling, illustrating its behavior.
Completely refund a single payment
Payment balances
| Amount | Selected for Refund |
|---|---|
-100,00 |
Resulting refund and payment balances
| Type | Amount | Locked |
|---|---|---|
| Payment | -100,00 |
|
| Refund | 100,00 |
Partially refund a single payment
Payment balances
| Amount | Selected for Refund |
|---|---|
-100,00 |
Resulting refund and payment balances after refunding the amount of 25,00:
| Type | Amount | Locked |
|---|---|---|
| Payment | -75,00 |
|
| Payment | -25,00 |
|
| Refund | 25,00 |
Completely refund a split payment
Payment balances
| Amount | Selected for Refund |
|---|---|
-75,00 |
|
-25,00 |
Resulting refund and payment balances after refunding the amount of 25,00;
| Type | Amount | Locked |
|---|---|---|
| Payment | -75,00 |
|
| Payment | -25,00 |
|
| Refund | 25,00 |
Partially refund a split payment
Payment balances
| Amount | Selected for Refund |
|---|---|
-75,00 |
|
-25,00 |
Resulting refund and payment balances after refunding the amount of 40,00;
| Type | Amount | Locked |
|---|---|---|
| Payment | -60,00 |
|
| Payment | -15,00 |
|
| Payment | -25,00 |
|
| Refund | 25,00 |
|
| Refund | 15,00 |
Refund amount is larger than original payment amount
Payment balances
| Amount | Selected for Refund |
|---|---|
-75,00 |
Resulting refund and payment balances after refunding the amount of 100,00;
| Type | Amount | Locked |
|---|---|---|
| Payment | -75,00 |
|
| Payment | -25,00 |
|
| Refund | 75,00 |
|
| Refund | 25,00 |