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JustOn FAQ

The JustOn FAQs provide short and straightforward answers to commonly asked questions.

Does JustOn comply with the EU GDPR?
What information must an invoice contain?
What are the legal requirements for invoice numbers?

Invoices, Balances, etc.

Why has the invoice run not produced the invoices as expected?
How do invoices become Paid?
Where do I find produced files?
How does JustOn handle taxes?
How to control net or gross invoicing?
How to correct an invoice?
How does JustOn determine the billing behavior for recurring items?
What is the service period of invoices with recurring items?
What file does JustOn show when prompted via View PDF?
How many decimal places does JustOn use when converting currencies?
How does JustOn handle free account balances?
Why does the credit currency differ from the invoice currency?
How to exclude accounts or invoices from the dunning run?
How to exclude invoice line items from the invoice total?
How to force JustOn to create a new PDF for a single invoice?
Why do PDF files or emails contain garbage characters?

Emails

How to modify the invoice email?
How to set an email recipient address without using contacts?
How to use an organization-wide email sender address?
How to resend the invoice email?

Setup and Administration

How to upgrade JustOn to a recent release?
How to grant login access to JustOn support?
How to launch the "Test Drive"?
Why deploy and set up JustOn in a production org?
How to enable access for new users?
How to allow creating invoices for testing purposes?
How to customize batch chains?
How to improve the performance of the continuous invoice run with large data sets?
How to enable batch processes with more than 10.000 records?
How to invoke the invoice run from outside Salesforce?
How to force JustOn to create a new transaction CSV?
How to force JustOn to create new PDF files for multiple invoices?
Why has the file upload to a cloud storage service failed?
How to fix failed jobs due to inactive users?
How to display the Attach File button in Notes & Attachments?
How to attach a related invoice PDF to a source record?
How to enable specific JustOn functionality in Salesforce Classic?

Salesforce Lightning

How to make JustOn visible in Lightning?
How to avoid "Internal Salesforce Error" in Lightning?
Why are modifications not reflected immediately?
How to hide or add action buttons?
Why does JustOn duplicate invoice and dunning action buttons?
How to define page layouts for Lightning?
How to adjust the design of the JustOn Lightning app?