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Accounting Support

Setup and Service FAQ Billing & Invoice Management FAQ Accounting Support FAQ PDF and Email FAQ Salesforce Environment FAQ Legal FAQ

How to file a support request with JustOn?

The JustOn FAQs provide short and straightforward answers to commonly asked questions with respect to the JustOn configuration and operation.

In case of further issues or requests, please file a ticket in the JustOn Support Portal.

The JustOn Support Portal is the new home for all issues and requests you raise with respect to JustOn configuration and operation, change requests, as well as licensing or legal questions.

In order for us to help you as efficiently as possible, provide the following information:

  • Expected behavior (what do you want to achieve?)
  • Current behavior (what has gone wrong?)
  • Ideally, a step-by-step instruction to reproduce the issue
  • ID of the affected org
  • Links to the affected records (invoices, invoice runs, subscriptions, templates, etc.)
  • If available, the complete error message displayed, or a screenshot that displays the error message

In order to resolve reported issues, you may have to grant login access to JustOn Support.

How to undo a cancellation?
How to find the related invoice for a dunning reminder?
How to exclude accounts or invoices from the dunning run?
How to work with draft dunning reminders?
How does JustOn handle free account balances?
What is the payment workflow?
How to detach a payment from an invoice?
How to assign batch payments to multiple invoices?
How to re-enable the payment button?
How to update my company's bank details?
How to disable payment instruments?
How to repeat SEPA exports?
How to proceed after a DATEV transfer fails?
How to handle unrelated payment entries?
How to export master data?
How to support automatic accounts?
How to correct booking details?
How to recreate subscription metrics?