Accounting Support

Setup and Service FAQ Billing & Invoice Management FAQ Accounting Support FAQ PDF and Email FAQ Salesforce Environment FAQ Legal FAQ

How to file a support request with JustOn?

The JustOn FAQs provide short and straightforward answers to commonly asked questions with respect to the JustOn configuration and operation.

In case of further issues or requests, please file a ticket in the JustOn Support Portal.

The JustOn Support Portal is the new home for all issues and requests you raise with respect to JustOn configuration and operation, change requests, as well as licensing or legal questions.

In order for us to help you as efficiently as possible, provide the following information:

  • Expected behavior (what do you want to achieve?)
  • Current behavior (what has gone wrong?)
  • Ideally, a step-by-step instruction to reproduce the issue
  • ID of the affected org
  • Links to the affected records (invoices, invoice runs, subscriptions, templates, etc.)
  • If available, the complete error message displayed, or a screenshot that displays the error message

In order to resolve reported issues, you may have to grant login access to JustOn Support.

Accounts Receivable

How to undo a cancellation?
With recurring billing, how to cancel an invoice that is several periods in the past?
How to find the related invoice for a dunning reminder?
How to exclude accounts or invoices from the dunning run?
How to work with draft dunning reminders?
Can I issue reminders in advance of the payment due date?
How does JustOn handle free account balances?
What is the payment workflow?
How to detach a payment from an invoice?
How to assign batch payments to multiple invoices?
How to re-enable the payment button?
How to update my company's bank details?
How to disable payment instruments?
Why has the SEPA export not produced the files as expected?
How to repeat SEPA exports?
How to handle unrelated payment entries?
How to recreate subscription metrics?
How settle multiple invoices or credits with finalized invoices or credits at once?
What is the relevant payment due with installments?
How to copy certain information to invoices or booking data?


How to export master data?
Why does JustOn not create booking details for cancellation invoices?
How to redo a DATEV transfer?
How to support DATEV automatic accounts?
How to correct booking details?
How to support open items management in DATEV?
What dates are transferred to DATEV?
What data is transferred to DATEV by default?
How to monitor aged receivables?