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Billing Automation

How to file a support request with JustOn?

The JustOn FAQs provide short and straightforward answers to commonly asked questions.

In case of further issues or requests with the JustOn configuration or operation, please contact our support team via email at support@juston.com.

In order for us to help you as efficiently as possible, provide the following information:

  • Expected behavior (what do you want to achieve?)
  • Current behavior (what has gone wrong?)
  • Ideally, a step-by-step instruction to reproduce the issue
  • ID of the affected org
  • Links to the affected records (invoices, invoice runs, subscriptions, templates, etc.)

    This may require to grant login access to JustOn support.

  • If available, the complete error message displayed, or a screenshot that displays the error message

Why has the invoice run not produced the invoices as expected?

How do invoices become Paid?

How does JustOn handle taxes?

How to control net or gross invoicing?

How to correct an invoice?

How does JustOn determine the billing behavior for recurring items?

What is the service period of invoices with recurring items?

How to control the sort order of invoice line items?

How many decimal places does JustOn use when converting currencies?

How to customize the payment due calculation?

How does JustOn handle free account balances?

Why does the credit currency differ from the invoice currency?

How to find the related invoice for a dunning reminder?

How to exclude accounts or invoices from the dunning run?

How to exclude invoice line items from the invoice total?

Where do I find produced files?

How to re-enable the payment button?

Why has an open invoice attached a draft PDF?