Why do emails contain garbage characters?
In certain cases, users encounter junk symbols in emails sent via Salesforce or on forms. For example, symbols like
? show up in the middle of words. To solve this, you must set the email encoding to UTF-8.
- Open the Language & Time Zone page.
In Salesforce Lightning, click your image and select Settings, then navigate to My Personal Information > Language & Time Zone.
In Salesforce Classic, navigate to My Settings > Personal > Language & Time Zone.
- In the field
Email Encoding, select
- Click Save.
- Repeat this configuration for all users who send emails from JustOn.
UTF-8 can represent virtually any character of any languages (Unicode), but may not be supported by older email software. However, users who send email with non-Latin data, like the Euro symbol, Hebrew, Chinese, Japanese, Russian, etc. need to use this encoding.