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Why does the credit currency differ from the invoice currency?

Under certain circumstances, a partial credit generated from an invoice uses the account currency, which may differ from that of the original invoice.

You can, however, force JustOn to always use the invoice currency. To this end, set the currency as an additional field to be copied when generating a partial credit.

  1. In Setup, open Custom Settings.
    In Salesforce Lightning, navigate to Custom Code > Custom Settings.
    In Salesforce Classic, navigate to Develop > Custom Settings.
  2. Click Manage in the row of Copy Additional Fields.
  3. Open an existing record that is defined for the business process Partial Credit, or create a new one for this purpose.
  4. In Field Names, specify currencyisocode.
  5. Click Save.

Note

The Field Names list must not exceed 255 characters. If you need to specify more fields for a business process, create a new custom setting record for this business process.

Related information:

Copy Additional Fields
Creating Credits
How to correct an invoice?