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Legal Topics

How to file a support request with JustOn?

The JustOn FAQs provide short and straightforward answers to commonly asked questions.

In case of further issues or requests with the JustOn configuration or operation, please contact our support team via email at support@juston.com.

In order for us to help you as efficiently as possible, provide the following information:

  • Expected behavior (what do you want to achieve?)
  • Current behavior (what has gone wrong?)
  • Ideally, a step-by-step instruction to reproduce the issue
  • ID of the affected org
  • Links to the affected records (invoices, invoice runs, subscriptions, templates, etc.)

    This may require to grant login access to JustOn support.

  • If available, the complete error message displayed, or a screenshot that displays the error message

Does JustOn comply with the EU GDPR?

What information must an invoice contain?

What are the legal requirements for invoice numbers?