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How do invoices become Paid?

← Billing & Invoice Management FAQ

Invoice concepts

Invoices are the statements that document your payment requests against your customers, relating to a sale transaction and indicating the involved products and prices.

For every generated invoice and its invoice line items, JustOn stores records in the database of the Salesforce Platform. These records are the single source of truth – they hold all legally relevant information. See the PDF files, which are produced by default, merely as readable images of this data.

Basically, there are four ways for JustOn to cover open invoice amounts and to set invoices Paid:

  • Registering a payment entry and assigning it to the invoice: This creates a Payment balance on the invoice, which counts against the open amount as recorded in the Invoice balance.
  • Settling the invoice against a credit: This creates a Clearing balance on the invoice, which, again, counts against the open amount.
  • Finalizing an invoice with the payment method Cash: This creates a balance of the type Cash on the invoice, which offsets the open amount.
  • Writing off an invoice: This creates a balance of the type Write-off, which is assigned to the invoice, and sets the invoice status to Paid and the invoice balance to 0.

In addition, you can create and assign balances like Refund or Prepayment, which also reduce an open invoice amount.

If the sum of all balances for the invoice is 0, the invoice is considered Paid.

Related information:

Payment Tracking
Settlements
Write-Off
Pre-Payment Balance