Setup and Service

Setup and Service FAQ Billing & Invoice Management FAQ Accounting Support FAQ PDF and Email FAQ Salesforce Environment FAQ Legal FAQ

How to file a support request with JustOn?

The JustOn FAQs provide short and straightforward answers to commonly asked questions with respect to the JustOn configuration and operation.

In case of further issues or requests, please file a ticket in the JustOn Support Portal.

The JustOn Support Portal is the new home for all issues and requests you raise with respect to JustOn configuration and operation, change requests, as well as licensing or legal questions.

In order for us to help you as efficiently as possible, provide the following information:

  • Expected behavior (what do you want to achieve?)
  • Current behavior (what has gone wrong?)
  • Ideally, a step-by-step instruction to reproduce the issue
  • ID of the affected org
  • Links to the affected records (invoices, invoice runs, subscriptions, templates, etc.)
  • If available, the complete error message displayed, or a screenshot that displays the error message

In order to resolve reported issues, you may have to grant login access to JustOn Support.

How to file a support request with JustOn?
How to grant login access to JustOn support?
How to enable support tools?
How to evaluate JustOn?
How to launch the "Test Drive"?
Which Salesforce edition is required for JustOn?
Which Salesforce user license is required for JustOn?
Which browsers does JustOn support?
Why install and configure JustOn in a production org?
Why approve third-party access on setup?
Why install JustOn for admins only?
Why does the JustOn installation fail or freeze?
How to enable access for new users?
Can I use permission set groups?
How to get additional licenses?
How to deactivate a license?
How to upgrade JustOn to a recent release?
What is a push upgrade?
Why does JustOn feel "slow"?
How to deal with infinitely running batch chains?
How to handle batch chain errors?
What do error messages mean?
How to handle error reports?
How to improve the performance of the continuous invoice run with large data sets?
Why has the file upload to a cloud storage service failed?
How to display the Attach File button in Notes & Attachments?
How to handle JustOn test class errors during custom development?
How to name custom settings?
How to allow custom settings access?
How to allow custom processes or flows to modify invoices?
How to fix failed jobs due to inactive users?
Which operations can be automated?
How to use the JustOn Configurator?
How to use the JustOn documentation search?