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Setup and Service

How to file a support request with JustOn?

The JustOn FAQs provide short and straightforward answers to commonly asked questions.

In case of further issues or requests with the JustOn configuration or operation, please contact our support team via email at

In order for us to help you as efficiently as possible, provide the following information:

  • Expected behavior (what do you want to achieve?)
  • Current behavior (what has gone wrong?)
  • Ideally, a step-by-step instruction to reproduce the issue
  • ID of the affected org
  • Links to the affected records (invoices, invoice runs, subscriptions, templates, etc.)

    This may require to grant login access to JustOn support.

  • If available, the complete error message displayed, or a screenshot that displays the error message

How to file a support request with JustOn?

How to grant login access to JustOn support?

How to launch the "Test Drive"?

Why deploy and set up JustOn in a production org?

Why approve third-party access on setup?

Why install JustOn for admins only?

Why does the JustOn installation fail or freeze?

How to enable access for new users?

How to upgrade JustOn to a recent release?

Why does Salesforce produce an error when accessing JustOn in Lightning?

How to customize batch chains?

How to improve the performance of the continuous invoice run with large data sets?

Why has the file upload to a cloud storage service failed?

How to display the Attach File button in Notes & Attachments?