Certain business use cases require an invoice to be canceled. To this end, you create a cancellation invoice with the reversed amount, equalizing the invoice balance.
In addition to manually creating a cancellation invoice, you can set up a process to automate this operation. For details, see Setting Up Cancellation or Finalization Using Processes.
Invoice Cancellation Concepts
Invoices in the statuses
Paid can be canceled.
Canceling an invoice
The following steps outline the lifecycle of the canceled invoice and the cancellation invoice.
When a user cancels an open or paid invoice, the system
- creates a new draft invoice of the class
Creditand the type
- links it to the original invoice, which is displayed in the field
The new invoice includes all invoice line items of the original invoice with a reversed unit price.
When the user finalizes the cancellation invoice, the system will
- set the original invoice to the status
Canceledand link it to the cancellation invoice, which is displayed in the field
- unlink any received payments from the canceled (original) invoice,
- set the cancellation invoice to the status
- create clearing balances at the canceled (original) invoice and at the cancellation invoice.
After the cancellation is completed, both the original invoice and the cancellation invoice have an invoice balance of
0 and do no longer affect the account balance.
You can also cancel credits. This produces an invoice of the class
Invoice and the type
The cancellation invoice uses the same invoice template as the original invoice. You can use the Cancellation template detail to override certain fields.
Creating a Cancellation Invoice
- Open the Invoices tab.
- Click the invoice ID to open the invoice's detail view.
- Click Cancel.
- Specify the cancellation reason.
- Click Save.
To complete the cancellation process, you must finalize the cancellation invoice (see Finalizing Invoices).