Banking and EBICS

Banking and EBICS Trust and Compliance

How to file a support request with JustOn?

The JustOn FAQs provide short and straightforward answers to commonly asked questions with respect to the JustOn configuration and operation.

In case of further issues or requests, please file a ticket in the JustOn Support Portal.

The JustOn Support Portal is the new home for all issues and requests you raise with respect to JustOn configuration and operation, change requests, as well as licensing or legal questions.

In order for us to help you as efficiently as possible, provide the following information:

  • Expected behavior (what do you want to achieve?)
  • Current behavior (what has gone wrong?)
  • Ideally, a step-by-step instruction to reproduce the issue
  • ID of the affected org
  • Links to the affected records (invoices, invoice runs, subscriptions, templates, etc.)
  • If available, the complete error message displayed, or a screenshot that displays the error message

In order to resolve reported issues, you may have to grant login access to JustOn Support.

What is EBICS?
How does the EBICS initialization take place?
Why might the bank access initialization fail?
Where are the bank access configurations on the Manage tab?
How to share bank access configurations with other users?
Which bank statement types are supported?
Can I use the same bank access in a sandbox and a production org?
How are payment orders processed?
What is SEPA Direct Debit?
What is SEPA Credit Transfer?
What happens if I repeat the direct debit order creation for already processed entries?
How does the settlement take place?