Managing Refunds

Some use cases require merchants or service providers to return money to their customers, like preventing fraud attempts, undoing duplicate or disputed payments, answering specific customer requests, or preventing money laundering attempts. In these cases, businesses refund received payments partially or completely. For an overview of how JustOn Cash Management supports these scenarios, see Refunds.

Handling PSP-Initiated Refunds

Refunds in response to payments made via Mollie require manual processing to produce the intended results in JustOn Cash Management.

Solution Overview: Handling PSP-Initiated Refunds

After creating a refund in the Mollie Dashboard (see How do I refund a payment?), you

• create a refund,
• reduce the open amount and the collected amount on the related payment, and
• reduce the assigned amount on the related entry item.

Doing so will reduce the assigned amount of the corresponding entry, setting it from Balanced to Open.

Depending on whether your use case involves reducing the receivable, you may have to, in addition,

• reduce the open amount of the entry, and
• adjust the original statement.

Details: Handling PSP-Initiated Refunds

Proceed as described below after creating a refund in the Mollie Dashboard (see How do I refund a payment?).

Creating Refund

To create a refund related to the involved payment:

1. Open the payment that you have refunded in the Mollie Dashboard.
2. On the Refunds related list, click to open the action menu and select New.

3. In the Open Amount and Refunded Amount fields, specify the refund amount.

   Be aware that the amounts must be positive (see Refund Amount Values).

4. In the Status field, select Refunded.

5. Set the other required values as necessary.

   Mandatory information include Payment Reference, Payment Method, Refund Date.

6. Click Save.

Reducing Payment Amounts

To reduce the relevant amount values of the involved payment:

1. Open the payment that you have refunded in the Mollie Dashboard.
2. In the Open Amount and Collected Amount fields, reduce the values in accordance with the refunded amount.
3. Click Save.

Reducing Entry Item Amount

To reduce the assigned amount on the related entry item:

1. Open the payment that you have refunded in the Mollie Dashboard.
2. From the Entry Items related list, open the related entry item.
3. In the Assigned Amount field, reduce the value in accordance with the refunded amount.
4. Click Save.

Reducing Entry Amount

If your use case involves reducing the receivable, you reduce the open amount of the related entry. To do so:

1. Open the related entry.

   Navigate via the payment and the entry item to get tot the correct entry.

2. In the Open Amount field, reduce the value in accordance with the refunded amount.

3. Click Save.

Adjusting Original Statement

Manually changing the open amount of an entry requires adjusting the original statement (the source of the entry) to ensure the integrity of downstream processes. If you have integrated JustOn Cash Management with JustOn Billing & Invoice Management and, consequently, produce entries from invoices, you issue a partial credit for the original invoice.

1. Open the related invoice.

   Use the Statement No or the Statement ID as set on the related entry to get to the correct invoice.

2. Click Create Credit.

3. Select the relevant invoice line item and specify the amount to be credited in accordance with the refunded amount.

4. Click Save.

   For details, see Creating Credits.