Skip to content

PDF and Email

How to file a support request with JustOn?

The JustOn FAQs provide short and straightforward answers to commonly asked questions.

In case of further issues or requests with the JustOn configuration or operation, please contact our support team via email at support@juston.com.

In order for us to help you as efficiently as possible, provide the following information:

  • Expected behavior (what do you want to achieve?)
  • Current behavior (what has gone wrong?)
  • Ideally, a step-by-step instruction to reproduce the issue
  • ID of the affected org
  • Links to the affected records (invoices, invoice runs, subscriptions, templates, etc.)

    This may require to grant login access to JustOn support.

  • If available, the complete error message displayed, or a screenshot that displays the error message

What file does JustOn show when prompted via View PDF?

Why do PDF files or emails contain garbage characters?

Why does the PDF preview display a blank page?

How to control decimal places on PDF files?

How to force JustOn to create a new PDF for a single invoice?

How to avoid overlapping table cells?

How to hide the tax row if TaxRate=0%?

How to print transaction tables landscape?

How to modify the invoice email?

How to set an email recipient address without using contacts?

How to use an organization-wide email sender address?

How to resend the invoice email?

How to bypass Salesforce's mass email limit?

How to force JustOn to create new PDF files for multiple invoices?

How to attach a related invoice PDF to a source record?

How to prevent line wrapping on the invoice PDF?

How to control email tracking in Salesforce?