Credits, put simply, are invoices with a negative amount – statements about money you have to pay to someone else. To issue a credit, you create a new invoice with a negative payment amount. There are two ways to do so:
- Manually creating a new invoice that contains invoice line items that yield a negative invoice balance, or
- Creating a (partial) credit for an existing invoice (in the status
Paid) you want to reverse – this option lets you select the corresponding items and payments to be done.
Make sure that the button Create Credit is available on the invoice detail view, see Enabling Credit Creation for Single Invoices.
To individually create a credit based on a single invoice in the status
- Navigate to the Invoices list in the invoice run view or open the Invoices tab.
- Click the invoice number to open the invoice's detail view.
- Click Create Credit.
Select the intended invoice line item and specify the quantity and/or the amount to be credited.
The refundable quantity/amount can be reduced because of previously created partial credits (see Credit Line Items related list).
This creates a new draft invoice of the class
Creditand links it to the original invoice, which is displayed in the field