Creating Partial Credits

To correct an existing invoice (in the status Open or Paid), you can issue a partial credit. To this end, you withdraw one or more individual invoice line items from the invoice. This way, you reduce the original invoice amount, cutting your customer's debt.

Withdrawing an invoice line item, issuing a partial credit

Note

Make sure that the button Create Credit is available on the invoice detail view, see Enabling Credit Creation for Single Invoices.

To individually create a credit based on a single invoice in the status Open or Paid:

1. Navigate to the Invoices list in the invoice run view or open the Invoices tab.
2. Click the invoice number to open the invoice's detail view.
3. Click Create Credit.

4. Select the relevant invoice line item and specify the quantity or the amount to be credited.

   The refundable quantity/amount can be reduced because of previously created partial credits (see Credit Line Items related list).

5. Optionally, select (or deselect) the Gross checkbox.

   This determines whether the specified refundable amount is processed as gross value (selected) or net value (deselected).

6. Click Save.

   This creates a new draft invoice of the class Credit and links it to the original invoice, which is displayed in the field Related With.

Related information:

Invoice Correction
Partial Credit Handling