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Availability and Operational Security

JustOn software, like JustOn Billing & Invoice Management or JustOn Cash Management, runs as integrated application on the Salesforce Platform and Heroku, the cloud-based platforms for software development and operation from Salesforce.

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JustOn software is integrated in Salesforce Platform and Heroku

Salesforce Availability and Security

The cloud-based PaaS infrastructures Salesforce Platform and Heroku are high availability platforms which guarantee constant data availability. You can always check the availability of the individual services and data centers on https://trust.salesforce.com.

The operation and maintenance of the globally distributed data centers is governed by Salesforce. This is why operators can rely on Salesforce's proven and tested security.

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All Salesforce data centers and services are certified compliant with security standards like ISO 27001, SOC 1, SOC 2 and PCI DSS. For the current certificates and audit reports, see Compliance | Salesforce Certifications.

All Salesforce data centers provide physical security (incl. 24/7 manned security, video surveillance), environmental controls (like humidity and temperature control, fire detection and suppression), redundant power feed, secure network logistics.

TÜV Rheinland has certified Salesforce Platform with respect to the German regulations about the exposure of personal data. Salesforce has approved Binding Corporate Rules with the European Union that guarantee the compliance with the legal regulations on the protection and security of personal data.

Please find additional information about the Salesforce cloud platform in the Platform FAQ.

JustOn Support

Under a maintenance and support contract for JustOn software, JustOn GmbH provides operation, administration and troubleshooting support. Operators may contact JustOn's support team with service requests during business hours (Monday through Thursday, 9:00 – 17:00, and Friday, 9:00 – 13:00). JustOn will generally respond to service requests within 48 hours, excluding weekends and holidays.