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Chargeback Handling

Managing reversed payments and return debits

A chargeback reverses a payment when a direct debit or credit transfer cannot be carried out or is rejected – for example, a SEPA return debit, a credit card chargeback, or a failed direct debit. JustOn reopens the affected invoices and can track chargeback fees.

Chargebacks with Payment Entries

JustOn's Billing & Invoice Management can import bank data from CSV files and turn it into payment entry records that are matched against invoices. This mechanism also handles chargebacks, including chargebacks via the payment page of the (legacy) JustOn Self-Service Extension. It remains supported for existing customers, but new customers use the EBICS-based SEPA chargeback detection of JustOn Cash Management described above instead. See Chargeback Handling with Payment Entries.