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Getting Started With JustOn SCHUFA Inquiries

You already use Salesforce to manage accounts and products. As the basis for good business relationships, you need credit rating information – which you get with JustOn SCHUFA Inquiries. JustOn SCHUFA Inquiries is a Salesforce app that lets you obtain credit rating information on your customers from SCHUFA and take it over directly into your customer records in Salesforce.

Try it out:

(1) Installing JustOn SCHUFA Inquiries
(2) Setting up JustOn SCHUFA Inquiries for testing
(3) Creating test records
(4) Fetching test data from SCHUFA and viewing it in Salesforce

Info

After the installation and for testing purposes, JustOn SCHUFA Inquiries uses a test access.

schufa_inqu_warning

(1) Installing JustOn SCHUFA Inquiries

To get JustOn SCHUFA Inquiries for your Salesforce org:

  1. Open the page for JustOn SCHUFA Inquiries on Salesforce AppExchange.
  2. Click Get It Now to start the installation.

  3. Follow the instructions and provide the required information where necessary.

    • Choose the option Install for Admins Only.
    • Grant access to third-party websites.

    For details, see Installing JustOn SCHUFA Inquiries.

(2) Setting Up Test Environment

The productive use of JustOn SCHUFA Inquiries requires further configuration, see Setting Up JustOn SCHUFA Inquiries.

For testing purposes, the following steps are sufficient:

  1. Assign one of the included test licenses to your Salesforce user.

    For details, see Assigning License.

  2. Assign the included permission set for JustOn SCHUFA Inquiries to your Salesforce user.

    For details, see Assigning Permissions.

  3. For consumer inquiries (business with consumers), associate the required address fields with accounts.

    Depending on the records in which you will need the credit rating information, you can also use contacts, leads or opportunities.

    For details, see Associating Address Fields.

  4. Set up the inquiry function in the user interface.

    This includes the button or Lightning component for retrieving data, optionally fields for displaying relevant SCHUFA data, and the related list for displaying the SCHUFA inquiries on accounts.

    Depending on the records in which you will need the credit rating information, you can also use contacts, leads or opportunities.

    For details, see Enabling User Interface.

Info

If you want to switch to productive operation later, your company must enter into a contract with SCHUFA. Then, using your company-specific credentials, you create a new named credential.

(3) Creating Test Records

The following test data lets you try out the inquiry function using the SCHUFA test access.

Company Street Zip Code City
Schulz Lebensmittel e.K. Komödienstraße 54 50667 Köln
Ackerbau und Viehzucht AG Hochstraße 114 47798 Krefeld
Klopfer und Pan Pflegedienst Gesellschaft mbH Ahornweg 1 25764 Hellschen-Heringsand-Unterschaar
First Name Last Name Birth Date Gender Street City Zip Code Country
Diogenes Appolonia 1980-12-10 M Huegelstr. 2 Frankfurt 60435 Deutschland
Soerensen Kierkegaard 1976-05-18 M Zum Erlengrund 11 Frankfurt 60437 Deutschland
Janina Laubinger 1982-11-22 W Annastr. 7 Frankfurt 60322 Deutschland

(4) Requesting and Viewing Credit Inquiry

Ready? Click Schufa Inquiry to start retrieving the credit rating information.

  1. Open one of the test accounts.
  2. Click Schufa Inquiry.

  3. In the Inquiry Type field, select the desired inquiry type, and in the Legitimate Interest field, select the reason for the inquiry.

    For the inquiry type Consumer Inquiry, the test database supports only Collection request as the reason.

  4. Click Order.

    This starts a process that collects all relevant data at SCHUFA and – for SCHUFA Short Inquiry, SCHUFA Compact Inquiry and SCHUFA Full Inquiry – prepares a result document as PDF.

  5. Click Import.

    This creates a new inquiry record for the account.

    The Schufa Inquiries related list displays the latest credit inquiries. Clicking the name of an inquiry record displays its detail page. The PDF document created with the SCHUFA request, if any, is linked as a file record.

What do the values in a SCHUFA report mean?

Besides some master data, the credit rating index and the possible default rate are the most important details of the SCHUFA report. They are derived from various key figures, including equity, liquidity, revenue and payment behavior. In addition, the insolvency status displays information on insolvency proceedings, if any.

Credit rating index

The credit rating index, or score, as a measure for assessing a company's ability to pay, is a number of "points" between 100 and 600, where a lower value means a good and a higher value a poor credit rating (see Credit Rating Index).

schufa_inqu_score

Default rate

The default rate, or risk, expresses the probability (in percent) of a loss in a business relationship with a company.

schufa_inqu_risk

Score and risk do not necessarily move in sync – a company may still have a higher default risk despite a good score.

Insolvency status

The insolvency status indicates whether insolvency proceedings have been opened and which phase they are in. JustOn SCHUFA Inquiries retrieves the insolvency status with inquiries of the type Compact Inquiry, Direct Short Inquiry and Full Inquiry in business with corporate customers (B2B context), and uses a numeric code to display it:

Status code Meaning
1 Opening proceedings applied for
2 Opening proceedings revoked
3 Insolvency opened
4 Insolvency discontinued/revoked
5 Announcement of discharge of residual debt
6 Discharge of residual debt granted
7 Discharge of residual debt denied/revoked