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Manually Writing Off Invoices

Write-off is an accounting procedure for reducing or completely removing the value of an asset or receivable – for example, an uncollectible payment for an invoice.

JustOn Billing & Invoice Management supports writing off invoices using specific balances that count against the invoice balance.

You can write off an invoice or credit manually. Doing so creates a balance of the type Write-off, which is immediately assigned to the current invoice or credit. By default, JustOn sets the current open amount of the invoice or credit as the balance amount. You can, however, modify this value.

Applying Write-Off

To manually write off an invoice or credit:

  1. Open the Invoices tab.
  2. Click the invoice number to open the relevant invoice or credit.
  3. Click Write Off.
  4. Modify the amount, if necessary, and specify the write-off reason.
  5. Optionally, deselect the Calculate Tax checkbox.

    Info

    The write-off amount is always a gross value. You can control, however, how JustOn creates the corresponding booking details.

    When selected (default), JustOn calculates taxes on the current amount, which will produce net and tax booking details. If you deselect this checkbox, JustOn will not calculate taxes and consequently produce one gross booking detail.

  6. Click Save.

    This creates a balance of the type Write-off, which is immediately assigned to the current invoice or credit.

Info

If your org integrates with JustOn Cash Management, saving the write-off also reduces the invoice's open entries by the written-off amount.

Should the reduction fail, JustOn does not create the write-off balance either, and displays an error message. Depending on the cause, the message either asks you to try again or, if part of the reduction may already have been applied, to contact your administrator instead of repeating the write-off.

Reverting Write-Off

To take back a write-off, delete the write-off balance:

  1. Open the Invoices tab.
  2. Click the invoice number to open the relevant invoice or credit.
  3. In the Balances related list, click next to the write-off balance, then select Delete.
  4. Click Continue to confirm and complete the operation.

    This deletes the write-off balance and raises the open amount of the invoice or credit again.

Info

If your org integrates with JustOn Cash Management, deleting the balance also sets the related entry reductions to 0, which raises the open amount of the entries. This allows a payment to be assigned to them.