Why is the product group missing after editing invoice line items?
← Billing & Invoice Management FAQ
Under certain circumstances, editing an invoice line item may clear a previously set Product Group field.
This usually happens in the following case: You feed the product group from an ON field on the source object instead of the Product Group custom setting. Now when you edit such an invoice line item, JustOn tries to retrieve the product group value from the custom settings. And because there is none, the field remains empty after saving.
To prevent this and to keep the product group as intended, you create the corresponding custom settings. That is, you need a dedicated Product Group custom setting record for every product group value as passed from a source object using the ON field mechanism.
You can, as specifically configured for your org, set the Product Group field via ON field upon invoice creation. Subsequently, when you edit the invoice line item, JustOn fetches the product group from the custom settings – keeping the information intact.
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