How to re-enable the payment button?

← Accounting Support FAQ

With a payment provider integration via the (legacy) JustOn Self Service extension, the payment page displays buttons to trigger the payment process for the current invoice. When a customer executes a payment using the button, JustOn creates a payment entry and associates it with the invoice.

A payment transaction may, however, fail. In this case, JustOn still creates a payment entry, which includes the corresponding error message. Now you want the customer to repeat the payment transaction. But because of the payment entry associated with the invoice, the payment page does not display the payment button.

To re-enable the button, you must delete the payment entry that refers to the failed payment from the invoice:

1. Open the invoice you want to modify.
2. Open the Payment Entries related list.
3. In the row of the payment entry that refers to the failed payment, click to open the action menu, then select Delete.

4. Click Delete to confirm the operation.

   This deletes the selected payment entry, re-enabling the payment button on the payment page.

Related information:

Managing Payment Entries