PDF and Email
Setup and Service FAQ Billing & Invoice Management FAQ Accounting Support FAQ PDF and Email FAQ Salesforce Environment FAQ Legal FAQ Best Practices
How to file a support request with JustOn?
The JustOn FAQs provide short and straightforward answers to commonly asked questions with respect to the JustOn configuration and operation.
In case of further issues or requests, please file a ticket in the JustOn Support Portal.
The JustOn Support Portal is the home for all issues and requests you raise with respect to JustOn configuration and operation, change requests, as well as licensing or legal questions.
In order for us to help you as efficiently as possible, provide the following information:
- Expected behavior (what do you want to achieve?)
- Current behavior (what has gone wrong?)
- Ideally, a step-by-step instruction to reproduce the issue
- ID of the affected org
- Links to the affected records (invoices, invoice runs, subscriptions, templates, etc.)
- If available, the complete error message displayed, or a screenshot that displays the error message
In order to resolve reported issues, you may have to grant login access to JustOn Support.
PDF Creation and Distribution
What file does JustOn show when prompted via View PDF?
How to control the file output?
How to create a new PDF for a single invoice?
How to force JustOn to create new PDF files for multiple invoices?
How to attach a related invoice PDF to a source record?
How to share files with non-owners or unlicensed users?
How to share files with my community?
How to control PDF file names?
PDF Contents
How to specify which template to use?
Which fonts can be used in PDF files?
How to control decimal places on PDF files?
How to hide the tax row if TaxRate=0%?
How to print transaction tables landscape?
How to add a background image to the invoice PDF?
How to selectively display a field on the PDF?
How to conditionally display address data on the PDF?
How to move the discount message?
How to add web links?
How to overwrite specific template fields?
How to create a new transaction table?
How to create public links for existing invoices?
How to control the date/time field display on the PDF?
How to control the PDF page counter?
Can I display usage data on invoices produced on GIR?
How to display the relevant payment information next to the payment QR code?
How to include additional characters to the field contents?
Email Creation and Distribution
How to use JustOn contact roles?
How to use an organization-wide email sender address?
How to set an email recipient address without using contacts?
How to set a default BCC email address?
How to resend the invoice email?
How to bypass Salesforce's mass email limit?
How to monitor email delivery?
How to control email tracking in Salesforce?
Email Contents
How to modify the email contents?
How to overwrite specific template fields?
How to remove noreply@salesforce.com from sender address?
How to attach additional documents to invoices?
Troubleshooting
Why do PDF files or emails contain garbage characters?
Why does the PDF preview display a blank page?
Why has an open invoice attached a draft PDF?
How to avoid overlapping table cells?
How to prevent line wrapping on the invoice PDF?
Why might the PDF rendering or invoice finalization fail?
Why do I not get a QR code image?
Why are country names in English?
Why do emails include two signatures?
How to prevent emails sent from Salesforce being classified as spam?