How to handle error reports?

← Setup and Service FAQ

JustOn Billing & Invoice Management logs certain errors in dedicated error report records. It creates an error ID and writes the relevant information to the Details field.

In this case, file a JustOn Support ticket, adding the error ID and the information saved to the corresponding error report record (see How to file a support request with JustOn).

Be aware that the length of the Details field is limited to 131.072 characters. If the information exceeds this limit, JustOn Cash Management writes the complete error report to a file, which is attached to the corresponding Error Report record. You can access the attached error report file via the Files related list on the relevant Error Report record.

"No related lists to display"?

If you have upgraded JustOn Billing & Invoice Management from a pre-2.93 version, you must add the Files related list to the Error Report detail view manually. This enables error reports that are larger than 131.072 characters.

To add the Files related list to the Error Report detail view:

1. Navigate to the object management settings of the Error Report (ONB2__ErrorReport__c) object.

   Click to open the Setup menu and select Setup, then open Objects and Fields > Object Manager > Error Report.

2. Click Page Layouts.

3. Click Edit in the row of the layout you intend to modify.
4. Select the Related Lists palette.
5. Drag the Files list to the Related Lists section.

6. Click Save.

   This adds the Files related list to the Error Report detail view. This enables error reports that are larger than 131.072 characters.