How to grant login access to JustOn support?

← Setup and Service FAQ

JustOn support may ask you to grant login access in order to assist you with an issue or request. If you do so, JustOn support representatives can log into your org using your login to troubleshoot and resolve the reported problem.

Note

Be aware that in order to grant login access to JustOn,

• You must be assigned a JustOn license.

  Otherwise, JustOn GmbH Support will not be available on the Grant Account Login Access page.

• You must be enabled to use the Salesforce API via a profile or a permission set.

  To check for the API access in profiles or permission sets, click to enter Setup, then navigate to Users > Profiles | Permission Sets > Profile/Permission Set Name > System Permissions, and make sure that API Enabled is selected.

To grant access and specify a duration for that access:

1. Open your personal settings page.

   In Salesforce Lightning, click your avatar and select Settings > Grant Account Login Access.

   In Salesforce Classic, click your name, then select My Settings > Personal > Grant Account Login Access.

2. In the row JustOn GmbH Support, set an access duration as required.

   To allow JustOn support to answer your request, select at least 1 Week.

3. Click Save.

Info

With respect to data security, be aware that you remain the controller of all data in your org. JustOn acts exclusively upon your instructions and will not process any of your org's data on their own authority.

Related information:

How to file a support request with JustOn?
How to enable support tools?
Grant Login Access | Salesforce Help
Assigning Licenses for Managed Packages | Salesforce Help
JustOn – Terms of Use
Does JustOn comply with the EU GDPR?