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Why do I not get a QR code image?

← PDF and Email FAQ

JustOn Billing & Invoice Management can produce QR codes for SEPA credit transfers and JustOn Cash Management's payment page. If the relevant conditions are met, it automatically creates the QR code and writes the produced data to the corresponding fields on the invoice. Consequently, the generated QR code is to be printed to the invoice PDF.

Now you have set up the QR code creation, and the data is available on the invoice record – but you do not see the QR code image on the invoice PDF?

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Missing QR code image on the invoice PDF

This may indicate that the remote site setting for the JustOn PDF service is not active.

JustOn Billing & Invoice Management provides a dedicated remote site setting required to access the JustOn PDF service, which produces the QR codes. If you have not done so when installing the package, or after a push upgrade, you may have to allow accessing the JustOn PDF service explicitly, activating the remote site.

To activate the remote site:

  1. Click to enter Setup, then open Remote Site Settings.

    In Salesforce Lightning, navigate to Security > Remote Site Settings.

    In Salesforce Classic, navigate to Security Controls > Remote Site Settings.

  2. Click Edit in the row of JustOn PDF Service.

  3. Select the Active checkbox.
  4. Click Save.

Related information:

How to display the relevant payment information next to the payment QR code?