How to file a support request with JustOn?
In case of issues or requests with JustOn, please file a ticket in the JustOn Support Portal.
The JustOn Support Portal is the new home for all issues and requests you raise with respect to JustOn configuration and operation, change requests, as well as licensing or legal questions.
In order for us to help you as efficiently as possible, provide the following information:
- Expected behavior (what do you want to achieve?)
- Current behavior (what has gone wrong?)
- Ideally, a step-by-step instruction to reproduce the issue
- ID of the affected org
- Links to the affected records (invoices, invoice runs, subscriptions, templates, etc.)
- If available, the complete error message displayed, or a screenshot that displays the error message
In order to resolve reported issues, you may have to grant login access to JustOn Support.
Why register and log in?
To take full advantage, JustOn recommends to create an Atlassian user account and log in to the Support Portal. As a registered user, you benefit from advanced features, including, among others,
- Tracking your tickets (monitor progress, receive status updates, etc.)
- Tracking the tickets opened by other registered users of your organization
- Uploading files to your requests
- Sharing tickets or attachments with other users as required
You can, however, still file issues anonymously.
Info
If you work as a consultant for several customers, you just have to register once. Give us a note, and we assign you to all customers of which you are in charge.
Note
JustOn Support is no longer able to receive and process requests via email.
Related information:
How to grant login access to JustOn support?
How to enable support tools?
Grant Login Access | Salesforce Help
JustOn – Terms of Use
Does JustOn comply with the EU GDPR?